Policies

Spark the Occasion products are offered as digital, printable items and will be sent as a digital PDF file – you will not receive a physical product. All elements, graphics, and design within these collections ©2013 Nicole McCabe and Spark the Occasion/ Enjay Studio, LLC.

Return Policy

Due to the digital nature of our products, all sales are final after download occurs. Items are not refundable, exchangeable or returnable. We always strive for 100% customer satisfaction, so if you are not satisfied with our product, please contact us at hello@sparktheoccasion.

Terms of Use

All Spark the Occasion Invitations, Printables, and Party Packages are single user licensed and ownership cannot be transferred to another individual.

All of our designs are for personal use only: use of any designs, in any form, for business promotion or professional use is strictly prohibited and will be prosecuted by law. Mass production, commercial use, file sharing and selling of these files is not permitted. All rights reserved by Spark the Occasion.

Design Accuracy

We strive to ensure that the information customized on your printable designs and invitations accurately match the information you submitted through the website. Due to the nature of the product, it is the client’s responsibility to review and check all spelling, details and information on the designs before printing. We are happy to fix the designs to reflect accurate party information.

Personalized Invitations: Due to the customized nature of our invitations, you will receive a design for a approval within 3 business days of your purchase. If changes are needed, one round of changes and updated design are included in the price. After approval is received from the client, Spark the Occasion will send the completed design within 1 business day. Once a design is approved and receipt is confirmed, print mistakes are the client’s responsibility.

Turnaround Time for Printable Designs

Our turnaround time for all digital invitations and party packages is within 3 business days. Note that we cannot begin the work until we have all of your party information (requested on the products page), and so the turnaround time begins when we have all necessary information to create your digital products.

If you do not receive your digital printable file in your email within the turnaround timeframe, it is likely that the email with your design went to your spam box. Please check your spam and notify us if you do not see an email from our design editors with your order. We will happily resend the file.

Rush service may be available for an additional fee: please email us directly at hello@sparktheoccasion.com

Color Output

Please note that colors vary from screen to screen and monitor colors may show different than printed output. Print quality varies from printer to printer and so we cannot guarantee color output on digital files. Paper type and printer settings can affect your color output and may need to be adjusted. We recommend ink jet printing on photo paper at home to get colors are close to the images of our designs shown. Laser printing can produce colors slightly darker than your screen.